Five steps between “where is it?” and done.
- 01 · LISTEN
Every channel lands in one case.
A WhatsApp message, a call, an email and an alert from the vehicle itself — same customer, same problem. Settl merges them into one master case with the whole timeline, instead of four tickets for four agents.
- 02 · GROUND
It answers from your policy, cited — or it hands off.
Every reply is retrieved from your own documents and carries its sources. Below the confidence gate, the agent doesn't guess: it briefs a human and steps aside.
- 03 · LOOK UP
It reads the live record before it says a word.
The order, the rider's position, the vehicle's battery, the card's last two debits — pulled from your systems through a swappable adapter, so the answer is the real ETA, not a script.
- 04 · ACT
It takes the action. A human approves the money.
Track, credit, refund, reschedule, book a test ride, reset a charger remotely. Reads run automatically; writes wait for one click, and your backend enforces the policy on top.
- 05 · GRADE
Every conversation is scored. Autonomy is earned, one intent at a time.
An independent judge grades the whole interaction on your vertical's scorecard. Intents graduate from copilot to autonomous when the numbers say so — and a regression blocks the release.
One AI customer support platform, every channel.
Settl is an AI customer support platform for logistics, quick-commerce, EV and consumer brands in India. Its AI voice agents, WhatsApp and web chat, and email automation all run on one conversational AI brain: it answers from your own policies, reads the live order or vehicle record, and takes the action — with a person approving anything that moves money.
Hear it settl a call.
A real call, start to finish. Press play — the transcript follows along, and the orb moves with whoever is speaking.
A 40-minute-late order: the agent pulls the live rider position and settles it with a credit — no transfer.
The queue that empties itself.
Give us your three worst intents and two weeks. We'll run them against your real tickets and show you what closes itself.