Support email, answered properly — greeting, paragraphs, the right order.
Settl reads each email in your support mailbox, finds the order or vehicle it's about, and replies the way your best agent would. When it shouldn't answer alone, it hands the thread to a person with a briefing on top.
Reads like your best agent wrote it.
An email reply greets the customer by first name, runs two to four short paragraphs, quotes the real order number, amount and date, and signs off as your team. No chat-bot fragments, no “as an AI”.
Threads, attachments and follow-ups — all on the case.
Each email is taken in its own shape: who it's from, the subject, the order number in the body, the attachments, and the thread it belongs to. A second email about the same problem joins the same case, and a customer asking twice is raised in priority.
When it hands off, the thread arrives briefed.
Email runs autonomously by default and hands off on low confidence or any request that needs approval. Your agent opens a conversation that already says why it's with them, what the customer wants, what's known and what the customer has been told.
Contact forms stop being a black hole.
Submissions from your website's contact form arrive as cases in their own channel, are answered by email in the same register, and follow the same rules — so a warranty claim from a form gets the same treatment as one from the support address.
Google Workspace, Microsoft 365, any IMAP
Connect the support address you already use; replies go out over SMTP.
Cited policy, live data
Answers come from your documents and the live order, never from a guess.
Kept intact
Replies stay in the customer's thread, and the case keeps the whole history.
On the record
Photos, invoices and statements are kept on the case for whoever picks it up.
Autonomous or copilot
Let it answer, or have it draft replies for your team to send.
Email in the numbers
Containment, response time and topics for email alongside every other channel.
Frequently asked
What is AI email support automation?
It's software that reads incoming support emails, works out what the customer needs, looks up their order or account, and writes and sends a correct reply — or hands the email to a person with a summary when it shouldn't answer alone.
Which email providers does Settl work with?
Any mailbox that supports IMAP and SMTP, which covers Google Workspace, Microsoft 365 and most business email hosts.
Does it send replies without review?
By default email runs autonomously and hands off on low confidence or anything that needs approval. You can switch it to copilot mode, where every reply is a draft for your team.
How does it know which order an email is about?
From the sender's address matched to the customer, and from order numbers, serial numbers or vehicle numbers in the subject and body.
Can it handle website contact forms?
Yes. Form submissions arrive as cases in their own channel and are answered by email.